Skipping all the details, but after waiting 6 hours (2 hours past my appointment time) including at least 2 hours on the phone, for a tech to arrive, he showed up with no equipment. Now I am waiting again.
Anyway, DirecTV compensated me for my frustration because I am a "valued customer".
Here's a copy of the email:
Thank you for contacting DIRECTV.
This email is to confirm that we have updated your account with a credit of $2.27.
We value your business and loyalty.
Sincerely,
DIRECTV
Anyway, DirecTV compensated me for my frustration because I am a "valued customer".
Here's a copy of the email:
Thank you for contacting DIRECTV.
This email is to confirm that we have updated your account with a credit of $2.27.
We value your business and loyalty.
Sincerely,
DIRECTV
