OT: Can't access "the fort" for some reason

[GDA]

For some reason, every time I visit the fort (the premium message board) I get a screen saying that I need to sign in or subscribe, but I am logged in and my subscription is up to date. I have logged out and then back in ten times and it hasn't worked. Anyone have an idea what the issue could be or who I can email for tech support? Thanks in advance and Go Blue!

 

[GDA]

@ChrisBalas @Austin Fox

 

[Austin Fox]

@ChrisBalas @Austin Fox

Is it working for you now?

If not, @jeanetteb may be able to help.

 

[GDA]

Thanks. It's still now working. It looks like this:

 

[GDA]

And you can see in the top right corner that I'm signed in.

 

[jeanetteb]

For some reason, every time I visit the fort (the premium message board) I get a screen saying that I need to sign in or subscribe, but I am logged in and my subscription is up to date. I have logged out and then back in ten times and it hasn't worked. Anyone have an idea what the issue could be or who I can email for tech support? Thanks in advance and Go Blue!

Hi GDA, please try logging out of your account from the main home page (not the forum) here: https://michigan.rivals.com

Then clear your browser cache* and login again with username GDA.
*If you need help with that, please read this: https://kinsta.com/knowledgebase/how-to-clear-browser-cache/

Let me know if that helps!

Go Blue!
---------------------------------------------
Jeanette Blankenship
Customer Support for The Wolverine
thewolverineondemand@comanpub.com

 

[GDA]

Hi GDA, please try logging out of your account from the main home page (not the forum) here: https://michigan.rivals.com

Then clear your browser cache* and login again with username GDA.
*If you need help with that, please read this: https://kinsta.com/knowledgebase/how-to-clear-browser-cache/

Let me know if that helps!

Go Blue!
---------------------------------------------
Jeanette Blankenship
Customer Support for The Wolverine
thewolverineondemand@comanpub.com

Thanks @jeanetteb . I just tried what you said and unfortunately it didn't work. Any other ideas? Thanks.

 

[GDA]

FWIW, I had already tried logging out and back in on a number of devices and it hadn't worked although this is the first time I've cleared the browser's cache and logged out from the main page. But it still didn't work.

 

[GDA]

@jeanetteb Any updates? Just kind of frustrating to be paying for this service and unable to access it. Especially with all the interesting info that I'm surely missing about whether or not there will be a season.

 

[jeanetteb]

@jeanetteb Any updates? Just kind of frustrating to be paying for this service and unable to access it. Especially with all the interesting info that I'm surely missing about whether or not there will be a season.

Just to confirm, you are logging in at the main page (not here in the forum), correct?

Please tell me what kind of browser and device you are using.

For faster response, please email me at thewolverineondemand.com since I am not always here on the forum.

 

[GDA]

I access the Wolverine on a number of devices, and it is not working on any of them (phone, tablet, two different laptops). I am currently on the same laptop I have had since 2012 and never had a problem with it. It is a Lenova and runs on Windows. A couple days ago I received the regular notice that my September payment had been processed (we are on auto-pay) so that should not be the issue. It sure seems like there is a checkbox somewhere at your end that needs to be clicked on. Thanks so much for looking into it.

 

[jeanetteb]

The best way for me to help is to talk to you over the phone (I sent you the number via email earlier today).

I can try your login just to be sure your account has no issues. The usual culprits with the kind of problem you are describing involve the cookie settings on your device which allow the website to stay logged in. You might need to allow the url for both the front page and the forum in your cookie settings and double-check that you aren't viewing in private/incognito mode.

 

[GDA]

Jeanette, it just started working on all my devices. Whatever you did worked - thanks so much!

GDA

 

[crabbyaustin]

Thanks @jeanetteb . I just tried what you said and unfortunately it didn't work. Any other ideas? Thanks.

I am experiencing the same issues. I need the fort!
thanks

 

[Bluemanchu]

For some reason, every time I visit the fort (the premium message board) I get a screen saying that I need to sign in or subscribe, but I am logged in and my subscription is up to date. I have logged out and then back in ten times and it hasn't worked. Anyone have an idea what the issue could be or who I can email for tech support? Thanks in advance and Go Blue!

@jeanetteb, I am experiencing the same issue.

 

[jeanetteb]

@crabbyaustin and @Bluemanchu

Have you tried the logout/login steps from the HOME page (not here in the forum)? I did not change anything on the other member's account. He just cleared his cache and logged back in. If going to michigan.rivals.com does not do the trick, please try it at https://n.rivals.com/

 

[Bluemanchu]

@crabbyaustin and @Bluemanchu

Have you tried the logout/login steps from the HOME page (not here in the forum)? I did not change anything on the other member's account. He just cleared his cache and logged back in. If going to michigan.rivals.com does not do the trick, please try it at https://n.rivals.com/

@jeanetteb, neither of those options worked. Is there a way to cancel my account? The Fort is really the only reason I am on this site, so no reason to keep it If I can't access it.

 

[jeanetteb]

@jeanetteb, neither of those options worked. Is there a way to cancel my account? The Fort is really the only reason I am on this site, so no reason to keep it If I can't access it.

The best way for me to help is over the phone... I sent you an email on how to contact me.

My email address is thewolverineondemand@comanpub.com

 

[BrandonLawniczak]

I am experiencing the same issues. I need the fort!
thanks

same here

 

[rsellers64]

Same here

 

[jeanetteb]

Just to confirm,

Go the front page: https://michigan.rivals.com/
Logout
Clear browser cache*
Login

If this does not work, confirm that your browser is allowing rivals.com to store a cookie for your account.

This works 95% of the time. Switching from Safari to Chrome, or from Explorer to Firefox can also solve the issue if you have an outdated browser.

*If you need help with that, please read this: https://kinsta.com/knowledgebase/how-to-clear-browser-cache/

The rest of the time, there may be a problem with your account status. When you login, check the billing tab and subscription tab on your profile and see if there is a message from Rivals.Yahoo.